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RETURN AND REFUND POLICY

Below is our detailed Return and Refund Policy.

If you have any problems with your order we want to know about it right away so we can quickly resolve your issue as our top priority is our customer’s satisfaction. We encourage you to contact us as soon as you receive your order via our customer service.

We will gladly accept returns in brand new condition with the original box and all applicable accessories (e.g. shoe trees, retro card, original shoe laces, etc.). All shoes purchased from BuyAuthenticJordanShoes.com can only be returned in brand new condition with original box and all applicable accessories.

Please Note: We accept returns only if in processing your order an incorrect colorway, size or style is sent. When returning you MUST contact our customer service within 2 days of the original date of delivery to receive Return Merchandise Authorization and return address. As our shoes are 100% Authentic, all sales are final and shoes can only be returned for store credit or exchange. However, our main concern is our customer’s satisfaction and refunds can be issued on a case by case basis should a suitable exchange or product not be feasible. Refunds are issued within 3 days of mutual agreement and can take approximately 3 to 5 business days to apply to your account depending on your financial institution’s processing time.

We ask that all items be shipped via a method that can be tracked so you know when we have received your item back as we are not responsible for returned items lost in the mail. Returns without Return Merchandise Authorization will not be accepted. You are responsible for all shipping charges to return items back to us.

Any returns that are a result of your negligence in regards to the colorway, size or style you have ordered will be assessed a 25% handling and restocking fee. Please be certain you are selecting the correct size, style and colorway. We send a confirmation email for every order. Please ensure all the details are correct before we have shipped your order. Orders that are not delivered due to customers providing an incorrect address will be charged for re-shipping the order to the corrected address.






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